New E-Commerce Guidelines Target Delivery Delays

Marketplaces will have to publish realistic delivery windows and refund customers automatically when orders run late.

Industry observers say the change reflects a broader shift in how organisations in the country approach technology: smaller pilots first, then wider rollouts once the results are measurable.

People involved in the work describe the early months as a learning period. Teams had to adjust processes, train staff and sort out practical questions about cost, maintenance and support before the benefits became clear.

“The technology is the easy part. Getting people comfortable with a new way of working is where most of the effort goes.”

Next steps include sharing findings with other organisations in the laws and standards space and publishing guidance so that others can repeat the approach without starting from scratch.

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